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FAQ

Ordering Information

Q: Do I have to order online?

Q: How do I cancel an order?

Q: How do I return an item?

Payment Information

Q: What payment options do I have?

Q: Will I be charged sales tax on my order?

Shipping Information

Q: Do you ship international?

Q: How much is shipping?

Q: When will my order ship?

Q: What are the shipping method options?

Products Information

Q: I don't see a product on your site. Can you get it?

Q: I don't see an image for a product.

Q: The product picture is different from what I received.

 

 

 

Q: Do I have to order online?

Of course not. Berktree.com uses state of the art SSL encryption to protect your information on all online orders, but if you wish to place a phone order, we'll be glad to help you. You can reach us toll-free at 866-505-5333.

Q: How do I cancel an order?

If your order has yet to ship, we'll be glad to help you cancel an order. Simply call us toll-free at 866-505-5333, or use our free internet live help chat.

Q: How do I return an item?

Simply follow the return instructions found on our return policy.

 

Payment Information

Q: What payment options do I have?

We accept Visa, Mastercard, Discover, American Express, and Paypal transactions.

Q: Will I be charged sales tax on my order?

We charge sales tax for all orders being shipped to the state of North Carolina.

 

Shipping Information

Q: Do you ship international?

We have partnered with International Checkout to fulfill all international orders. These orders must be placed through Berktree.com and can not be phoned in. Simply add the product to your shopping cart, then select the "International Checkout" icon to place your order.

Q: How much is shipping?

You'll never be surprised with our shipping charges, as the exact shipping charge is displayed on every product page, and then again on order checkout before completing your order.

Q: When will my order ship?

The leadtime for every product is displayed on each product page. Please note that this does not include the actual shipping transit time.

Q: What are the shipping method options?

We currently only offer ground shipping. We do not offer expedited services or expedited shipping.

 

 

 

Products Information

Q: I don't see a product on your site. Can you get it?

Yes! If you don't see a product on our site, please contact us and we'll be glad to provide you a quote.

Q: I don't see an image for a product.

Images are provided to us by the manufacturer. If an image is not seen, the manufacturer has yet to supply us with it.

Q: The product picture is different from what I received.

Images are provided to us by the manufacturer. In some cases, the image shown may be for an entire unit, but the product is for a replacement piece. In these cases, we note this possibility in the product features, and list exactly what model number the listing is for.